{"id":4939494,"date":"2025-08-19T12:48:06","date_gmt":"2025-08-19T10:48:06","guid":{"rendered":"https:\/\/start.finder-portal.com\/frequently-asked-questions\/"},"modified":"2025-08-19T12:48:26","modified_gmt":"2025-08-19T10:48:26","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/start.finder-portal.com\/en-us\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-795347947\">\r\n\r\n\n\t<div id=\"col-73111017\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\t<div id=\"gap-849675726\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-849675726 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\r\n<h1 style=\"text-align: center\">Frequently asked questions<\/h1>\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n\n\t<div id=\"col-847104141\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-3200342943\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3200342943-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-do-i-need-the-finder-portal?\" aria-expanded=\"false\" aria-controls=\"accordion-3200342943-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why do I need the FINDER PORTAL?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3200342943-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3200342943-label\">\n\t\t\t\r\n<p>You need the FINDER PORTAL to use your FINDER. This includes the monthly costs for the integrated SIM card as well as access to the FINDER PORTAL. Without those two elements, your FINDER cannot give you a position.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-3302522343\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3302522343-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-can-i-cancel?\" aria-expanded=\"false\" aria-controls=\"accordion-3302522343-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When can I cancel?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3302522343-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3302522343-label\">\n\t\t\t\r\n<p>Depending on your chosen licence, your subscription will be automatically renewed monthly, annually or every 2 years. You must cancel your licence before the next automatic renewal. We recommend that you do this 2 weeks in advance if possible, as it may take some time to transmit your cancellation. Alternatively, you can also pause\/suspend your subscription (see below).<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2971743205\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2971743205-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-cancel?\" aria-expanded=\"false\" aria-controls=\"accordion-2971743205-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I cancel?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2971743205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2971743205-label\">\n\t\t\t\r\n<p>After logging in, you will find all necessary settings in the area of your account.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1333528462\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1333528462-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pause-my-licence-in-the-finder-portal?\" aria-expanded=\"false\" aria-controls=\"accordion-1333528462-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pause my licence in the FINDER PORTAL?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1333528462-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1333528462-label\">\n\t\t\t\r\n<p>Yes, you can pause your subscription. The route data for your device will be retained, unlike when you cancel. Simply log into your account in the FINDER PORTAL and manage your subscription accordingly under the menu item \u2018Account\u2019.<br \/>\r\nAlternatively, you can also cancel your subscription and reactivate it at a later date, but in this case the device data will be completely deleted.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-155403842\" class=\"accordion-item\">\n\t\t<a id=\"accordion-155403842-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-the-data-of-the-finder-portal-stored?\" aria-expanded=\"false\" aria-controls=\"accordion-155403842-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is the data of the FINDER PORTAL stored?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-155403842-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-155403842-label\">\n\t\t\t\r\n<p>Your privacy always comes first and your data is treated with the utmost sensitivity. The data is stored on a European server with German administration in accordance with the German Federal Data Protection Act. User profiles are never created from your data and they are never passed on to third parties. Your data is and remains your data!<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2850721640\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2850721640-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-sim-card-is-in-my-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2850721640-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which SIM card is in my FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2850721640-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2850721640-label\">\n\t\t\t\r\n<p>Your FINDER contains a special M2M SIM card that always dials into the best available network! Depending on the device model, the integrated SIM card supports several mobile networks in up to 170 countries. You can find an overview of the individual countries here.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-697712768\" class=\"accordion-item\">\n\t\t<a id=\"accordion-697712768-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-use-the-sim-card-in-other-devices-as-well?\" aria-expanded=\"false\" aria-controls=\"accordion-697712768-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I use the SIM card in other devices as well?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-697712768-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-697712768-label\">\n\t\t\t\r\n<p>No, this is not possible because the SIM card will only work in your FINDER.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-4029392365\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4029392365-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-makes-the-finder-portal-so-special?\" aria-expanded=\"false\" aria-controls=\"accordion-4029392365-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What makes the FINDER PORTAL so special?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4029392365-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4029392365-label\">\n\t\t\t\r\n<p>We have developed the FINDER PORTAL to make it as easy as possible to protect and monitor the things that are important to you. We have put together a complete package consisting of FINDER, SIM card and tracking portal. Everything is perfectly coordinated so that you save a lot of work when activating your SIM card and setting up your device. All services are already included in this price.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-3831916101\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3831916101-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-don\u2019t-i-see-the-finder-in-my-portal\" aria-expanded=\"false\" aria-controls=\"accordion-3831916101-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why don\u2019t I see the FINDER in my PORTAL<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3831916101-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3831916101-label\">\n\t\t\t\r\n<p>If you have just activated your FINDER PORTAL access, please wait approx. 5-10 minutes until the SIM card is fully activated. When connecting for the first time, please place your FINDER outdoors if possible so that it can receive a GPS signal. To establish a connection more quickly, you can also move the FINDER outdoors for a short distance (e.g. on a walk or a short car journey).<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1822573924\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1822573924-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-finders-can-i-manage-in-my-portal-account?\" aria-expanded=\"false\" aria-controls=\"accordion-1822573924-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many FINDERs can I manage in my PORTAL account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1822573924-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1822573924-label\">\n\t\t\t\r\n<p>The number of FINDERs is unlimited. You can add as many devices as you like to your PORTAL account. However, you need a separate licence in the PORTAL for each FINDER.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-378597223\" class=\"accordion-item\">\n\t\t<a id=\"accordion-378597223-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-instructions-for-the-finder-portal?\" aria-expanded=\"false\" aria-controls=\"accordion-378597223-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there instructions for the FINDER PORTAL?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-378597223-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-378597223-label\">\n\t\t\t\r\n<p>Yes, you can find illustrated instructions for the FINDER PORTAL <a href=\"https:\/\/www.paj-gps.co.uk\/finder-portal-instructions\/\" rel=\"noopener\" target=\"_blank\">here<\/a>. We also regularly upload explanatory videos about the FINDER PORTAL to our <a href=\"https:\/\/www.youtube.com\/@PAJGPS\" rel=\"noopener\" target=\"_blank\">YouTube channel<\/a>.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n<p>&nbsp;<\/p>\n\n<div class=\"message-box relative\" style=\"padding-top:15px;padding-bottom:15px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" ><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n\n<div class=\"row align-middle align-center\"  id=\"row-1777807823\">\n\n\n\t<div id=\"col-1932523915\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><span style=\"font-size: 140%;\"><strong>Your problem could not be solved hereby?<\/strong><\/span><br\/>We are happy to help you personally to quickly find a solution for you. Just get in touch with us. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1317275719\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"social-icons follow-icons\" style=\"font-size:149%\"><span>Get in touch with us<\/span><a href=\"mailto:info@paj-gps.de\" data-label=\"E-mail\" target=\"_blank\" class=\"icon button circle is-outline tooltip email\" title=\"Send us an email\" aria-label=\"Send us an email\" rel=\"nofollow noopener\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4939494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/pages\/4939494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/comments?post=4939494"}],"version-history":[{"count":3,"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/pages\/4939494\/revisions"}],"predecessor-version":[{"id":4939498,"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/pages\/4939494\/revisions\/4939498"}],"wp:attachment":[{"href":"https:\/\/start.finder-portal.com\/en-us\/wp-json\/wp\/v2\/media?parent=4939494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}