{"id":4939521,"date":"2025-08-19T12:51:57","date_gmt":"2025-08-19T10:51:57","guid":{"rendered":"https:\/\/start.finder-portal.com\/perguntas-frequentes\/"},"modified":"2025-08-19T12:51:57","modified_gmt":"2025-08-19T10:51:57","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/start.finder-portal.com\/pt-br\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-2108227853\">\r\n\r\n\n\t<div id=\"col-1243373282\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\t<div id=\"gap-24114850\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-24114850 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\r\n<h1 style=\"text-align: center\">Perguntas frequentes<\/h1>\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n\n\t<div id=\"col-506811706\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2095028516\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2095028516-label\" class=\"accordion-title plain\" href=\"#accordion-item-por-que-eu-preciso-do-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2095028516-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Por que eu preciso do PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2095028516-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2095028516-label\">\n\t\t\t\r\n<p>Voc\u00ea precisa do PORTAL FINDER para usar seu FINDER. Isso inclui os custos mensais do cart\u00e3o SIM integrado, bem como o acesso ao PORTAL FINDER. Sem esses dois elementos, seu FINDER n\u00e3o pode te dar uma posi\u00e7\u00e3o.  <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-508130007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-508130007-label\" class=\"accordion-title plain\" href=\"#accordion-item-quando-posso-cancelar?\" aria-expanded=\"false\" aria-controls=\"accordion-508130007-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quando posso cancelar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-508130007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-508130007-label\">\n\t\t\t\r\n<p>Dependendo da licen\u00e7a escolhida, sua assinatura ser\u00e1 renovada automaticamente mensalmente, anualmente ou a cada 2 anos. Voc\u00ea deve cancelar sua licen\u00e7a antes da pr\u00f3xima renova\u00e7\u00e3o autom\u00e1tica. Recomendamos que voc\u00ea fa\u00e7a isso com 2 semanas de anteced\u00eancia, se poss\u00edvel, pois pode levar algum tempo para transmitir seu cancelamento. Como alternativa, voc\u00ea tamb\u00e9m pode pausar\/suspender sua assinatura (veja abaixo).   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-4035316401\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4035316401-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-posso-cancelar?\" aria-expanded=\"false\" aria-controls=\"accordion-4035316401-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso cancelar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4035316401-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4035316401-label\">\n\t\t\t\r\n<p>Ap\u00f3s o login, voc\u00ea encontrar\u00e1 todas as configura\u00e7\u00f5es necess\u00e1rias na \u00e1rea da sua conta.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-993368747\" class=\"accordion-item\">\n\t\t<a id=\"accordion-993368747-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-pausar-minha-licen\u00e7a-no-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-993368747-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso pausar minha licen\u00e7a no PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-993368747-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-993368747-label\">\n\t\t\t\r\n<p>Sim, voc\u00ea pode pausar sua assinatura. Os dados de rota do seu dispositivo ser\u00e3o mantidos, diferente do cancelamento. Basta entrar na sua conta no PORTAL FINDER e gerenciar sua assinatura conforme o item 'Conta'.  <br>Como alternativa, voc\u00ea tamb\u00e9m pode cancelar sua assinatura e reativ\u00e1-la posteriormente, mas, neste caso, os dados do dispositivo ser\u00e3o completamente exclu\u00eddos.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-910692609\" class=\"accordion-item\">\n\t\t<a id=\"accordion-910692609-label\" class=\"accordion-title plain\" href=\"#accordion-item-onde-est\u00e3o-armazenados-os-dados-do-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-910692609-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Onde est\u00e3o armazenados os dados do PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-910692609-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-910692609-label\">\n\t\t\t\r\n<p>Sua privacidade sempre vem em primeiro lugar e seus dados s\u00e3o tratados com a m\u00e1xima sensibilidade. Os dados s\u00e3o armazenados em um servidor europeu com administra\u00e7\u00e3o alem\u00e3, de acordo com a Lei Federal Alem\u00e3 de Prote\u00e7\u00e3o de Dados. Os perfis de usu\u00e1rio nunca s\u00e3o criados a partir de seus dados e nunca s\u00e3o repassados a terceiros. Seus dados s\u00e3o e continuam sendo seus dados!   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2221766795\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2221766795-label\" class=\"accordion-title plain\" href=\"#accordion-item-qual-cart\u00e3o-sim-est\u00e1-no-meu-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2221766795-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual cart\u00e3o SIM est\u00e1 no meu FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2221766795-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2221766795-label\">\n\t\t\t\r\n<p>Seu FINDER cont\u00e9m um cart\u00e3o SIM M2M especial que sempre disca para a melhor rede dispon\u00edvel! Dependendo do modelo do dispositivo, o cart\u00e3o SIM integrado suporta v\u00e1rias redes m\u00f3veis em at\u00e9 170 pa\u00edses. Voc\u00ea pode encontrar uma vis\u00e3o geral de cada pa\u00eds aqui.  <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1585779760\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1585779760-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-usar-o-cart\u00e3o-sim-em-outros-dispositivos-tamb\u00e9m?\" aria-expanded=\"false\" aria-controls=\"accordion-1585779760-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso usar o cart\u00e3o SIM em outros dispositivos tamb\u00e9m?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1585779760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1585779760-label\">\n\t\t\t\r\n<p>N\u00e3o, isso n\u00e3o \u00e9 poss\u00edvel porque o cart\u00e3o SIM s\u00f3 funcionar\u00e1 no seu FINDER.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1502128274\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1502128274-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-torna-o-portal-finder-t\u00e3o-especial?\" aria-expanded=\"false\" aria-controls=\"accordion-1502128274-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que torna o PORTAL FINDER t\u00e3o especial?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1502128274-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1502128274-label\">\n\t\t\t\r\n<p>Desenvolvemos o PORTAL FINDER para tornar o mais f\u00e1cil poss\u00edvel proteger e monitorar as coisas que s\u00e3o importantes para voc\u00ea. Montamos um pacote completo que inclui FINDER, cart\u00e3o SIM e portal de rastreamento. Tudo est\u00e1 perfeitamente coordenado para que voc\u00ea economize muito trabalho ao ativar seu chip e configurar seu dispositivo. Todos os servi\u00e7os j\u00e1 est\u00e3o inclu\u00eddos nesse pre\u00e7o.   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-3625476135\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3625476135-label\" class=\"accordion-title plain\" href=\"#accordion-item-por-que-eu-n\u00e3o-vejo-o-localizador-no-meu-portal\" aria-expanded=\"false\" aria-controls=\"accordion-3625476135-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Por que eu n\u00e3o vejo o LOCALIZADOR no meu PORTAL<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3625476135-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3625476135-label\">\n\t\t\t\r\n<p>Se voc\u00ea acabou de ativar o acesso ao PORTAL FINDER, aguarde aproximadamente 5-10 minutos at\u00e9 que o chip SIM esteja totalmente ativado. Ao conectar pela primeira vez, por favor, coloque seu LOCALIZADOR ao ar livre se poss\u00edvel para que ele possa receber um sinal de GPS. Para estabelecer uma conex\u00e3o mais rapidamente, voc\u00ea tamb\u00e9m pode mover o FINDER para fora por uma curta dist\u00e2ncia (por exemplo, durante uma caminhada ou uma curta viagem de carro).   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-431105089\" class=\"accordion-item\">\n\t\t<a id=\"accordion-431105089-label\" class=\"accordion-title plain\" href=\"#accordion-item-quantos-finders-posso-gerenciar-na-minha-conta-portal?\" aria-expanded=\"false\" aria-controls=\"accordion-431105089-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quantos FINDERs posso gerenciar na minha conta PORTAL?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-431105089-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-431105089-label\">\n\t\t\t\r\n<p>O n\u00famero de FINDERs \u00e9 ilimitado. Voc\u00ea pode adicionar quantos dispositivos quiser \u00e0 sua conta PORTAL. No entanto, voc\u00ea precisa de uma licen\u00e7a separada no PORTAL para cada FINDER.  <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2944852671\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2944852671-label\" class=\"accordion-title plain\" href=\"#accordion-item-existem-instru\u00e7\u00f5es-para-o-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2944852671-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Existem instru\u00e7\u00f5es para o PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2944852671-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2944852671-label\">\n\t\t\t\r\n<p>Sim, voc\u00ea pode encontrar instru\u00e7\u00f5es ilustradas para o PORTAL <a href=\"https:\/\/www.paj-gps.co.uk\/finder-portal-instructions\/\" rel=\"noopener\" target=\"_blank\">FINDER aqui<\/a>. Tamb\u00e9m publicamos regularmente v\u00eddeos explicativos sobre o PORTAL FINDER em nosso <a href=\"https:\/\/www.youtube.com\/@PAJGPS\" rel=\"noopener\" target=\"_blank\">canal do YouTube<\/a>. <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n<p>&nbsp;<\/p>\n\n<div class=\"message-box relative\" style=\"padding-top:15px;padding-bottom:15px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" ><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n\n<div class=\"row align-middle align-center\"  id=\"row-580047052\">\n\n\n\t<div id=\"col-1604692053\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><span style=\"font-size: 140%;\"><strong>Seu problema n\u00e3o p\u00f4de ser resolvido por meio disso?<\/strong><\/span><br\/>Estamos felizes em ajud\u00e1-lo pessoalmente a encontrar rapidamente uma solu\u00e7\u00e3o para voc\u00ea. Basta entrar em contato conosco. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1808221395\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"social-icons follow-icons\" style=\"font-size:149%\"><span>Entre em contato conosco<\/span><a href=\"mailto:info@paj-gps.de\" data-label=\"E-mail\" target=\"_blank\" class=\"icon button circle is-outline tooltip email\" title=\"Envie-nos um email\" aria-label=\"Envie-nos um email\" rel=\"nofollow noopener\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4939521","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/pages\/4939521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/comments?post=4939521"}],"version-history":[{"count":1,"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/pages\/4939521\/revisions"}],"predecessor-version":[{"id":4939522,"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/pages\/4939521\/revisions\/4939522"}],"wp:attachment":[{"href":"https:\/\/start.finder-portal.com\/pt-br\/wp-json\/wp\/v2\/media?parent=4939521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}