{"id":5584,"date":"2018-07-08T16:40:48","date_gmt":"2018-07-08T14:40:48","guid":{"rendered":"https:\/\/start.finder-portal.com\/perguntas-frequentes\/"},"modified":"2025-08-19T12:53:15","modified_gmt":"2025-08-19T10:53:15","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/start.finder-portal.com\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1823272311\">\r\n\r\n\n\t<div id=\"col-1884826921\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\t<div id=\"gap-1019718920\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1019718920 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\r\n<h1 style=\"text-align: center\">Perguntas frequentes<\/h1>\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n\n\t<div id=\"col-159299645\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2200832438\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2200832438-label\" class=\"accordion-title plain\" href=\"#accordion-item-porque-\u00e9-que-preciso-do-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2200832438-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Porque \u00e9 que preciso do PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2200832438-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2200832438-label\">\n\t\t\t\r\n<p>Precisas do PORTAL FINDER para usar o teu FINDER. Isto inclui os custos mensais do cart\u00e3o SIM integrado, bem como o acesso ao PORTAL FINDER.  Sem esses dois elementos, seu FINDER n\u00e3o pode lhe dar uma posi\u00e7\u00e3o.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2910966677\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2910966677-label\" class=\"accordion-title plain\" href=\"#accordion-item-quando-posso-cancelar?\" aria-expanded=\"false\" aria-controls=\"accordion-2910966677-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quando posso cancelar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2910966677-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2910966677-label\">\n\t\t\t\r\n<p>Dependendo da licen\u00e7a escolhida, a sua subscri\u00e7\u00e3o ser\u00e1 renovada automaticamente mensalmente, anualmente ou de 2 em 2 anos. Deve cancelar a sua carta de condu\u00e7\u00e3o antes da pr\u00f3xima renova\u00e7\u00e3o autom\u00e1tica. Recomendamos que o fa\u00e7a com 2 semanas de anteced\u00eancia, se poss\u00edvel, pois poder\u00e1 demorar algum tempo a transmitir o seu cancelamento. Em alternativa, tamb\u00e9m pode pausar\/suspender a sua subscri\u00e7\u00e3o (ver abaixo).   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1252866115\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1252866115-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-posso-cancelar?\" aria-expanded=\"false\" aria-controls=\"accordion-1252866115-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso cancelar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1252866115-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1252866115-label\">\n\t\t\t\r\n<p>Depois de fazer login, voc\u00ea encontrar\u00e1 todas as configura\u00e7\u00f5es necess\u00e1rias na \u00e1rea da sua conta.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-4276005551\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4276005551-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-pausar-a-minha-licen\u00e7a-no-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-4276005551-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso pausar a minha licen\u00e7a no PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4276005551-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4276005551-label\">\n\t\t\t\r\n<p>Sim, pode pausar a sua subscri\u00e7\u00e3o. Os dados de rota do seu dispositivo ser\u00e3o mantidos, ao contr\u00e1rio do que acontece quando cancela. Basta iniciar sess\u00e3o na sua conta no PORTAL FINDER e gerir a sua subscri\u00e7\u00e3o em conformidade no item do menu 'Conta'.  <br>Em alternativa, tamb\u00e9m pode cancelar a sua subscri\u00e7\u00e3o e reativ\u00e1-la posteriormente, mas neste caso os dados do dispositivo ser\u00e3o completamente eliminados.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2986137907\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2986137907-label\" class=\"accordion-title plain\" href=\"#accordion-item-onde-est\u00e3o-armazenados-os-dados-do-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-2986137907-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Onde est\u00e3o armazenados os dados do PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2986137907-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2986137907-label\">\n\t\t\t\r\n<p>A sua privacidade est\u00e1 sempre em primeiro lugar e os seus dados s\u00e3o tratados com a m\u00e1xima sensibilidade. Os dados s\u00e3o armazenados em um servidor europeu com administra\u00e7\u00e3o alem\u00e3, de acordo com a Lei Federal Alem\u00e3 de Prote\u00e7\u00e3o de Dados. Os perfis de utilizador nunca s\u00e3o criados a partir dos seus dados e nunca s\u00e3o transmitidos a terceiros. Os seus dados s\u00e3o e continuam a ser os seus dados!   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-3444819865\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3444819865-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-cart\u00e3o-sim-est\u00e1-no-meu-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-3444819865-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que cart\u00e3o SIM est\u00e1 no meu FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3444819865-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3444819865-label\">\n\t\t\t\r\n<p>O seu FINDER cont\u00e9m um cart\u00e3o SIM M2M especial que liga sempre para a melhor rede dispon\u00edvel! Dependendo do modelo do dispositivo, o cart\u00e3o SIM integrado suporta v\u00e1rias redes m\u00f3veis em at\u00e9 170 pa\u00edses. Pode encontrar uma vis\u00e3o geral de cada pa\u00eds aqui.  <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2467634018\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2467634018-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-usar-o-cart\u00e3o-sim-em-outros-dispositivos-tamb\u00e9m?\" aria-expanded=\"false\" aria-controls=\"accordion-2467634018-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso usar o cart\u00e3o SIM em outros dispositivos tamb\u00e9m?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2467634018-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2467634018-label\">\n\t\t\t\r\n<p>N\u00e3o, isso n\u00e3o \u00e9 poss\u00edvel porque o cart\u00e3o SIM s\u00f3 funcionar\u00e1 no seu FINDER.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2001920458\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2001920458-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-torna-o-portal-finder-t\u00e3o-especial?\" aria-expanded=\"false\" aria-controls=\"accordion-2001920458-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que torna o PORTAL FINDER t\u00e3o especial?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2001920458-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2001920458-label\">\n\t\t\t\r\n<p>Desenvolvemos o PORTAL FINDER para tornar o mais f\u00e1cil poss\u00edvel proteger e monitorizar aquilo que \u00e9 importante para si. Prepar\u00e1mos um pacote completo composto por FINDER, cart\u00e3o SIM e portal de rastreamento. Tudo est\u00e1 perfeitamente coordenado para poupar muito trabalho ao ativar o cart\u00e3o SIM e configurar o dispositivo.   Todos os servi\u00e7os j\u00e1 est\u00e3o inclu\u00eddos neste pre\u00e7o.<\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-4199419785\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4199419785-label\" class=\"accordion-title plain\" href=\"#accordion-item-porque-\u00e9-que-n\u00e3o-vejo-o-finder-no-meu-portal\" aria-expanded=\"false\" aria-controls=\"accordion-4199419785-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Porque \u00e9 que n\u00e3o vejo o FINDER no meu PORTAL<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4199419785-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4199419785-label\">\n\t\t\t\r\n<p>Se acabou de ativar o acesso ao PORTAL FINDER, por favor aguarde aproximadamente 5-10 minutos at\u00e9 que o cart\u00e3o SIM esteja totalmente ativado. Ao ligar pela primeira vez, por favor coloque o seu LOCALIZADOR no exterior, se poss\u00edvel, para que possa receber um sinal GPS. Para estabelecer uma liga\u00e7\u00e3o mais rapidamente, tamb\u00e9m pode mover o FINDER para fora por uma curta dist\u00e2ncia (por exemplo, numa caminhada ou numa curta viagem de carro).   <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-2576066868\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2576066868-label\" class=\"accordion-title plain\" href=\"#accordion-item-quantos-finders-posso-gerir-na-minha-conta-portal?\" aria-expanded=\"false\" aria-controls=\"accordion-2576066868-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quantos FINDERs posso gerir na minha conta PORTAL?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2576066868-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2576066868-label\">\n\t\t\t\r\n<p>O n\u00famero de FINDERs \u00e9 ilimitado. Pode adicionar quantos dispositivos quiser \u00e0 sua conta PORTAL. No entanto, precisa de uma licen\u00e7a separada no PORTAL para cada FINDER. <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n\t<div id=\"accordion-1300684344\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1300684344-label\" class=\"accordion-title plain\" href=\"#accordion-item-existem-instru\u00e7\u00f5es-para-o-portal-finder?\" aria-expanded=\"false\" aria-controls=\"accordion-1300684344-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Existem instru\u00e7\u00f5es para o PORTAL FINDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1300684344-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1300684344-label\">\n\t\t\t\r\n<p>Sim, pode encontrar instru\u00e7\u00f5es ilustradas para o PORTAL <a href=\"https:\/\/www.paj-gps.co.uk\/finder-portal-instructions\/\" rel=\"noopener\" target=\"_blank\">FINDER aqui<\/a>. Tamb\u00e9m carregamos regularmente v\u00eddeos explicativos sobre o PORTAL FINDER para o nosso <a href=\"https:\/\/www.youtube.com\/@PAJGPS\" rel=\"noopener\" target=\"_blank\">canal do YouTube<\/a>. <\/p>\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n<p>&nbsp;<\/p>\n\n<div class=\"message-box relative\" style=\"padding-top:15px;padding-bottom:15px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" ><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n\n<div class=\"row align-middle align-center\"  id=\"row-2031886284\">\n\n\n\t<div id=\"col-1548279912\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><span style=\"font-size: 140%;\"><strong>Seu problema n\u00e3o p\u00f4de ser resolvido por meio disso?<\/strong><\/span><br\/>Estamos felizes em ajud\u00e1-lo pessoalmente a encontrar rapidamente uma solu\u00e7\u00e3o para voc\u00ea. Basta entrar em contato conosco. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1485744665\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"social-icons follow-icons\" style=\"font-size:149%\"><span>Entre em contato conosco<\/span><a href=\"mailto:info@paj-gps.de\" data-label=\"E-mail\" target=\"_blank\" class=\"icon button circle is-outline tooltip email\" title=\"Send us an email\" aria-label=\"Send us an email\" rel=\"nofollow noopener\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5584","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/5584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=5584"}],"version-history":[{"count":5,"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/5584\/revisions"}],"predecessor-version":[{"id":4939526,"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/5584\/revisions\/4939526"}],"wp:attachment":[{"href":"https:\/\/start.finder-portal.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=5584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}