Frequently asked questions

Why do I need the FINDER Portal?

You need the FINDER Portal to use your FINDER. This includes the monthly costs for the integrated SIM card as well as access to the FINDER Portal. Without those two elements, your FINDER cannot give you a position.

How much does the FINDER Portal cost?

The FINDER portal costs 4.99 € per month or 49.99 per year. The prices are valid per activated FINDER in your portal.
With the annual payment you will receive about 2 months for free, because you save almost 10 € compared to the monthly payment.

When can I cancel?

According to your chosen license, you can either cancel your portal after one month or one year.

How can I cancel?

After logging in, you will find all necessary settings in the area of your account.

Can I pause my FINDER portal access?

Yes, just log in to your account. after a termination of your access you can activate it again. Please note that position data will not be saved during the time you do not have active access. Even previously saved positions are deleted after deactivation.

Where is the data of the FINDER portal stored?

Your privacy always comes first. Therefore, your data is stored with the highest sensitivity and according to German Federal Data Protection Act on a German server with German administration. User profiles are never created from your data nor are they prepared for third parties. Your data is yours and belongs to you too.

Which SIM card is already integrated in my FINDER?

In your FINDER is a special M2M SIM card that always dials into the best available network – worldwide in 134 countries! So you do not have to worry about having enough network in the area where you use your FINDER. The supported providers of your country can be found here. The SIM card always finds the best available network.

Can I use the SIM card in other devices as well?

No, this is not possible because the SIM card will only work in your FINDER.

What makes the FINDER portal so special?

We have designed the FIDNER Portal to protect and monitor the things that are important to you as simply as possible. For this we have put together a complete package consisting of FINDER, SIM card and tracking portal. Everything is perfectly matched so you save a lot of work on activating your SIM card and setup. Here only the cost of 4.99 € (monthly payment plan) are incurred for you. All services are already included in this price.

Why don’t I see the FINDER in my portal

If you have just activated your FINDER portal access, please wait about 5 minutes until the SIM card is fully activated. Please also place your FINDER outdoors so that it can receive a GPS signal.

How many FINDERs can I integrate in my FINDER portal?

The number of FINDERs is unlimited. For each FINDER you will need a FINDER portal access.


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