General Terms and Conditions of PAJ UG (haftungsbeschränkt)

for the purchase of hardware, the use of the FINDER Portal and supplementary services

Version: 21.08.2026

These General Terms and Conditions apply uniformly to the entire PAJ ecosystem – the online shop (hardware/goods) and the FINDER Portal (digital service/subscription) – and are provided in translated form for the respective language versions of the website.

1) Scope of application

1.1 These General Terms and Conditions, hereinafter referred to as “GTC”, of PAJ UG (haftungsbeschränkt), hereinafter referred to as the “Seller”, apply uniformly to all contracts concluded by a consumer or entrepreneur, hereinafter referred to as the “Customer”, with the Seller through the PAJ ecosystem – this includes both the purchase of goods offered in the Seller’s online shop and the conclusion of a subscription for the FINDER Portal via start.finder-portal.com. These GTC apply regardless of which language version of the Seller’s website the Customer uses to place the order. The inclusion of the Customer’s own terms and conditions is rejected unless expressly agreed otherwise.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

1.3 An entrepreneur within the meaning of these GTC is any natural or legal person as well as any partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

1.4 The subject matter of the contract is, on the one hand, the sale of goods, in particular GPS trackers, and, on the other hand, the provision of digital services within the meaning of Sections 327 et seq. of the German Civil Code (BGB) via the FINDER Portal, in particular location and tracking services as part of a subscription. Which of the following provisions apply in each individual case depends on whether the Customer purchases goods, a subscription, or both from the Seller.

1.5 Individual components of the product range as well as the use of the FINDER Portal may require technical prerequisites, for example SIM cards or mobile and network connections. These may be based on separate contractual relationships with the Seller or with third-party providers. Unless expressly agreed otherwise, the Seller is not obliged to provide its own telecommunications services.

1.6 The purchase of the hardware, i.e. the GPS tracker, and the conclusion of a subscription for the use of the associated location services via the FINDER Portal are two contractual relationships that are independent of one another. The purchase of the hardware alone does not result in the conclusion of a subscription agreement.

1.7 A subscription is concluded exclusively through a separate registration and contractual acceptance by the Customer via the portal at start.finder-portal.com. A subscription agreement is only established once this separate contract has been successfully concluded.

1.8 The purchase of the hardware does not oblige the Customer to conclude a subscription. However, the Customer is expressly informed that the intended use of the GPS tracker, in particular the location and tracking functions, requires the conclusion of a paid subscription. Without an active subscription, the full range of functions of the device may not be available.

1.9 The FINDER Portal is a digital service within the meaning of Sections 327 et seq. BGB. For the respective subscription, the service descriptions and tariff conditions provided on start.finder-portal.com at the time the respective contract is concluded shall additionally apply.

2) Conclusion of the contract

2.1 The product and service descriptions on the Seller’s website do not constitute binding offers by the Seller. They serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit an offer via the respective integrated online order form – in the online shop for goods or on start.finder-portal.com for a subscription. To do so, the Customer first places the selected goods or chosen tariff in the virtual shopping cart and then completes the electronic ordering process. By clicking the button that completes the ordering process, the Customer submits a legally binding contractual offer. In addition, the Customer may also submit an offer relating to goods to the Seller by e-mail, post or telephone.

2.3 The Seller may accept the Customer’s offer within five days. Acceptance may take place if the Seller

• sends the Customer a written order confirmation or an order confirmation in text form, for example by fax or e-mail; receipt of the order confirmation by the Customer is decisive,
• delivers the ordered goods to the Customer or activates access to the FINDER Portal; receipt of the goods or activation by the Customer is decisive, or
• requests payment from the Customer after the order has been placed.

If several of these alternatives occur, the contract is concluded at the point in time at which one of the stated alternatives occurs first. The acceptance period begins on the day after the Customer sends the offer and ends upon expiry of the fifth day after the offer is sent. If the Seller does not accept the offer within this period, this shall be deemed a rejection. The Customer is then no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, hereinafter referred to as “PayPal”. The PayPal terms of use apply and are available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If the Customer does not have a PayPal account, the terms and conditions for payments without a PayPal account apply and are available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a PayPal payment method selectable during the ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that completes the ordering process.

2.5 If the Customer selects the “Amazon Pay” payment method, payment processing is carried out via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg, hereinafter referred to as “Amazon”. The Amazon Payments Europe User Agreement applies and is available at https://payments.amazon.de/help/201751590. If the Customer chooses “Amazon Pay” during the ordering process, by clicking the button that completes the ordering process the Customer simultaneously issues a payment instruction to Amazon. In this case, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer initiates the payment process by clicking this button.

2.6 If an offer is submitted via the online order form, the Seller stores the text of the contract after the contract has been concluded and sends it to the Customer in text form after the order has been submitted, for example by e-mail. The Seller does not provide any further access to the contract text. If the Customer created a user account before submitting the order, the order data will be archived and may be accessed by the Customer free of charge via their password-protected user account.

2.7 Before submitting the order in a binding manner, the Customer can identify possible input errors by carefully checking the information displayed on the screen. As a technical aid to better identify input errors, the browser’s zoom function, for example, may be used. Entries can be corrected during the electronic ordering process using the usual keyboard and mouse functions until the Customer clicks the button that completes the ordering process.

2.8 The contract is concluded in the language in which the Customer carries out the ordering process on the Seller’s website used by them. In the event of contradictions between the various language versions of these GTC, the German version shall prevail.

2.9 Order processing and communication generally take place by e-mail and via automated systems. The Customer must ensure that the e-mail address provided for order processing is correct and that e-mails from the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned with order processing can be delivered.

3) Right of withdrawal

3.1 Consumers have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s withdrawal policy at https://www.paj-gps.com/refund-returns/.

4) Prices and payment terms

4.1 Unless otherwise stated in the respective product or service description of the Seller, the prices indicated are total prices including statutory value-added tax. Any additional delivery and shipping costs incurred in relation to goods are shown separately in the respective product description.

4.2 For deliveries or payments from countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for transferring money through financial institutions, such as transfer fees or exchange-rate fees, as well as import-related duties or taxes, such as customs duties.

4.3 The available payment options are communicated transparently to the Customer during the respective ordering process – in the online shop or on start.finder-portal.com. The Seller currently accepts PayPal, Amazon Pay, credit card, Apple Pay and Google Pay (the latter three via the Stripe payment service), as well as advance payment by bank transfer. The Seller reserves the right to adjust the range of payment methods offered; the payment options displayed in the respective ordering process at the time of the order shall always be decisive.

4.4 If advance payment by bank transfer has been agreed, payment shall become due immediately after conclusion of the contract unless the parties have agreed a later due date.

4.5 If a payment method offered via the “Stripe” payment service – credit card, Apple Pay or Google Pay – is selected, payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, hereinafter referred to as “Stripe”. For payment processing, Stripe may use additional payment services to which special payment terms may apply. The Customer will be informed separately of these where applicable. Further information on Stripe is available at https://stripe.com/.

4.6 For subscriptions, the prices stated on start.finder-portal.com at the time the respective contract is concluded shall apply. All prices include statutory value-added tax. Billing is carried out in advance for the respective agreed billing period.

4.7 Price changes for ongoing subscriptions will be communicated to the Customer in text form at least six weeks before they take effect. In this case, the Customer has the right to terminate the contract as of the date on which the price change takes effect. If the Customer does not terminate the contract and continues to use the FINDER Portal after the price change takes effect, this shall be deemed consent to the price change to the extent legally permissible.

5) Delivery and shipping conditions

5.1 If the Seller offers shipment of the goods, delivery will be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified during the Seller’s order processing is decisive for the processing of the transaction. By way of exception, if PayPal is selected as the payment method, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.

5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of the initial shipment if the Customer validly exercises their right of withdrawal. In the event of valid exercise of the right of withdrawal, the provision contained in the Seller’s withdrawal policy regarding return shipping costs shall apply.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the Customer as soon as the Seller hands the goods over to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, this risk generally passes only upon delivery of the goods to the Customer or to a person authorised to receive them. By way of exception, even in the case of consumers, the risk passes to the Customer upon delivery to the forwarding agent, carrier or other person or institution designated to carry out the shipment if the Customer has independently commissioned that person or institution and the Seller had not previously designated that person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall only apply if the failure to deliver is not attributable to the Seller and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the Customer will be informed without delay and any consideration already paid will be refunded without delay.

5.5 Collection by the Customer is not possible for logistical reasons.

6) Provision of the FINDER Portal

6.1 The FINDER Portal is provided by activating access to the portal or to the Customer’s account.

6.2 Unless otherwise stated in the service description, the Customer receives access to the FINDER Portal after conclusion of the contract and receipt of the agreed remuneration.

6.3 Access is provided directly via the Seller’s website or via associated applications.

6.4 The Customer is obliged to keep their access data confidential and protect it against access by unauthorised third parties.

6.5 The Seller is entitled to temporarily restrict access to the extent necessary for technical reasons, security reasons, the performance of maintenance work, or to prevent significant disruptions to the network, software or stored data.

7) Legally compliant use and international use

Our GPS tracking solutions and the FINDER Portal are designed to meet high quality and safety standards. Please observe the following information regarding legally compliant use as well as travel and transport.

7.1 Compliance and approved markets

Our devices are developed for sale and operation in the respective target markets in accordance with the applicable requirements for radio and telecommunications equipment in those markets, for example in accordance with the Radio Equipment Directive in the EU or the UKCA regulations in the United Kingdom.

It is important to note that whether a product is approved in a particular country depends on the specific device model, for example on markings, tests and documentation. Lawful use also always depends on the specific application, for example on consent, information obligations and the respective purpose.

7.2 International use

Our devices may technically provide reception and network coverage in many countries. The respective country coverage is decisive. However, technical availability does not automatically mean that use is legally permitted in the country concerned.

If you use the device outside the certified or distributed target markets, you are responsible for complying with local laws and regulations. This applies in particular to data protection and telecommunications law.

As the legal situation and official requirements may change, please check the applicable regulations with the competent authorities at your destination before travelling, for example with data protection authorities and telecommunications or regulatory authorities.

7.3 Air travel and air freight

If you wish to carry the device on an aircraft or ship it by air freight, please note the following points:

Airline requirements: Airlines may set different rules for portable electronic devices and battery types, in particular lithium-ion batteries.

Battery safety: Observe the requirements of the respective airline as well as the applicable dangerous goods and battery regulations. Replacement batteries and power banks that are considered “Spare Batteries” generally belong exclusively in carry-on baggage and must be protected against short circuits.

Devices with built-in batteries: Devices must be transported in accordance with the airline’s requirements. Crew instructions must always be followed.

Shipping by air freight: For commercial shipments, dangerous goods regulations may apply, for example regarding declaration or packaging. Please clarify this in advance with the shipping service provider.

7.4 Disclaimer

The technical availability of a signal or network in a country does not constitute legal authorisation for use. Therefore, please inform yourself about the applicable regulations before use and before travelling.

Note: This information is provided for general guidance only and does not constitute legal advice.

8) Retention of title

If the Seller performs in advance, the delivered goods shall remain the property of the Seller until the purchase price owed has been paid in full.

9) Availability and limitation of liability of the FINDER Portal

9.1 The Seller endeavours to ensure that the FINDER Portal is available with as few interruptions as possible. However, the Customer acknowledges that one hundred percent availability cannot be technically guaranteed. Maintenance work, technical faults, lack of mobile network connections, failures of third-party infrastructure or force majeure may result in temporary restrictions or interruptions.

9.2 The Seller shall not be liable for damage resulting from temporary unavailability of the location services unless the Seller caused the disruption intentionally or through gross negligence.

9.3 The GPS tracker and the FINDER Portal do not replace personal safety precautions, other protective measures or the Customer’s own control measures. The Seller assumes no liability for damage resulting from the Customer relying exclusively on the location function.

10) Granting of rights of use for the FINDER Portal

10.1 Unless otherwise stated in the service description, the Seller grants the Customer, for the duration of the respective contract, a simple, non-transferable and non-exclusive right to use the FINDER Portal and the content and functions provided through it to the contractually agreed extent.

10.2 Use is permitted exclusively for the Customer’s own private purposes or – if agreed – for the Customer’s own business purposes. Passing access on to third parties or making it available to third parties, whether for payment or free of charge, is not permitted unless the Seller has expressly agreed to this.

10.3 The Customer is not entitled to copy, modify, decompile, distribute or make publicly accessible software components, content or technical structures of the FINDER Portal unless this is mandatorily permitted by law.

10.4 The right of use shall only take effect once the Customer has paid the remuneration due, unless the Seller has previously permitted provisional use.

11) Contract duration, renewal and termination of subscription agreements

11.1 Term and billing interval

The subscription is concluded for an initial contract term selected by the Customer. The contract terms and billing intervals offered at the respective time, for example monthly, half-yearly, annually or for multiple years, as well as the corresponding prices, are set out in the tariff overview on start.finder-portal.com at the time the contract is concluded. Billing is carried out in advance for the selected billing period.

11.2 Automatic renewal

If the subscription is not terminated in due time, it shall automatically renew after expiry of the original term for the billing period selected by the Customer when the contract was concluded, to the extent legally permissible. Billing for the renewal period shall be carried out in advance.

11.3 Termination

During the minimum contract term, ordinary termination is possible with effect at the end of the minimum term. After expiry of the minimum term, the subscription may be terminated at any time with one month’s notice. The termination takes effect at the end of the month in which the notice period expires.

11.4 Billing upon termination during a renewal period

If the Customer terminates during a renewal period that has already been paid in advance, the months used since the beginning of that renewal period will be charged at the regular monthly price shown on start.finder-portal.com, without any term-based discount, provided that such billing is legally permissible and has been transparently agreed in the individual case. The Seller shall refund the Customer the difference between the advance payment made and the sum of the regular monthly prices for the months used.

11.5 Calculation example (schematic)

If, for example, a Customer chooses an annual billing interval and terminates the subscription after expiry of the initial term during a renewal year that has already been paid for, the months actually used up to termination will be charged at the applicable regular monthly price; the excess portion of the advance payment will be refunded. The specific calculation shall be based on the prices published on start.finder-portal.com at the respective time. This provision applies exclusively to renewal periods; the agreed price remains unchanged for the initial term.

11.6 Form of termination

Termination may be made in writing, in text form, e.g. by e-mail, or electronically via the termination function provided by the Seller on its website. In the case of consumer contracts concluded online in the course of electronic commerce, a termination button is legally required pursuant to Section 312k BGB.

11.7 Extraordinary termination

The right to extraordinary termination for good cause remains unaffected. Good cause exists for the Seller in particular if the Customer, despite a reminder and the setting of a reasonable grace period, is in default with payments due or uses the FINDER Portal unlawfully.

11.8 Consequences of termination

After termination of the subscription, access to the FINDER Portal will be deactivated. From that point onwards, it is no longer possible to use those functions of the GPS tracker that require an active portal subscription. The Seller is only obliged to retain or provide data stored in the portal after the end of the contract within the framework of mandatory statutory provisions and within the retention periods for the electronic logbook separately regulated in Section 14.

12) Liability for defects (statutory warranty)

12.1 General provisions

For contracts relating to the delivery of goods, the statutory provisions regarding liability for defects shall apply unless otherwise stipulated below. For consumer contracts relating to digital services, in particular the FINDER Portal, the statutory provisions of Sections 327 et seq. BGB shall apply, including the provisions regarding provision, conformity with the contract, update obligations and remedies in the event of defects.

12.2 Intended uses of the GPS trackers and the FINDER Portal

The GPS trackers and the associated software, including the FINDER Portal, are primarily designed for theft protection and location tracking within the scope of legally permissible purposes. Customers are expressly requested to inform themselves about the applicable local legislation before use, as the rules governing use may vary depending on the region. The Seller assumes no liability for misuse of the products or services. In particular, it is pointed out that stalking may be a criminal offence under Section 238 of the German Criminal Code (StGB), for example in the case of unauthorised and persistent following or tracking.

12.3 Permitted use

Our GPS trackers and the FINDER Portal are intended exclusively for lawful purposes. Use for locating persons without their express consent or another legal basis is strictly prohibited. In particular, it is prohibited to use our products for stalking or other forms of unauthorised surveillance or harassment. Any use that violates applicable data protection laws or regulations is prohibited.

12.4 User responsibility

The user is obliged to use the products and services exclusively in accordance with the statutory provisions and these GTC. The user shall be liable for all damage resulting from improper or unlawful use.

12.5 Consequences of misuse

In the event of a violation of these GTC, the Seller reserves the right to take legal action. Depending on the service affected, this includes the immediate deactivation of the GPS tracker, the temporary blocking of access to the FINDER Portal or the termination of the respective contract for good cause. Data or information will only be disclosed to authorities if and to the extent that there is a legal obligation to do so or if this is necessary and permissible for legal enforcement in an individual case. In addition, the Seller reserves the right to assert claims for damages.

12.6 Provisions for entrepreneurs (goods)

If the Customer acts as an entrepreneur, the following applies to contracts for the delivery of goods: The Seller may choose the type of subsequent performance. In the case of new goods, the limitation period for defects is one year from delivery of the goods. In the case of used goods, rights and claims relating to defects are excluded. The limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

12.7 Provisions for consumers in the case of used goods

If the Customer acts as a consumer, the following applies to contracts for the delivery of used goods: The limitation period for claims relating to defects is one year from delivery of the goods if this has been expressly and separately agreed between the parties by contract and the Customer was specifically informed of the shortening of the limitation period before submitting their contractual declaration.

12.8 Exceptions to limitations of liability and shortening of periods

The limitations of liability and shortening of periods stipulated above do not apply to claims by the Customer for damages and reimbursement of expenses if the Seller fraudulently concealed the defect, to goods that have been used for a building in accordance with their usual intended use and caused the building to be defective, or to any obligation of the Seller to provide updates for digital products under contracts relating to goods with digital elements.

12.9 For entrepreneurs, the statutory limitation periods for any statutory right of recourse shall also remain unaffected.

12.10 If the Customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB applies. If the Customer fails to provide the notifications required there, the goods shall be deemed approved.

12.11 If the Customer acts as a consumer, they are requested to complain to the carrier about goods delivered with obvious transport damage and to inform the Seller accordingly. If the Customer does not comply with this request, this shall have no effect on their statutory or contractual claims relating to defects.

12.12 The Seller shall not be liable for defects in the performance of the telecommunications agreement for which the respective service provider is exclusively responsible. In this respect, the corresponding statutory provisions as well as any differing contractual terms and conditions of the respective service provider shall apply.

12.13 Entrepreneurs (digital services)

If the Customer is an entrepreneur, in the event of defects in the FINDER Portal the Seller shall initially have the right to choose the type of subsequent performance. Statutory limitation periods and recourse provisions shall remain unaffected to the extent that they are mandatorily applicable.

12.14 The Customer’s statutory claims for damages shall remain unaffected by the above provisions to the extent provided by law.

13) Speed camera warning function

13.1 Purpose of the function

The speed camera warning function is intended exclusively to alert drivers at an early stage to potential danger spots and thereby support anticipatory and safe driving behaviour. In particular, it is intended to help prevent unexpected moments of shock as well as abrupt or heavy braking that could lead to dangerous traffic situations or rear-end collisions. The speed camera warning function is expressly not intended to circumvent traffic rules, exceed speed limits or disregard statutory regulations. It is neither intended to encourage faster driving nor to deliberately avoid checks, but serves exclusively to increase road safety.

13.2 Disclaimer

The information provided regarding fixed and mobile speed cameras and danger spots is supplied without guarantee as to completeness or up-to-dateness. New speed cameras or danger spots may be set up at short notice at any time and may therefore not yet be included in the database. Likewise, it cannot be guaranteed that all existing speed cameras or danger spots are recorded. Any liability is excluded, in particular in the event that speeding violations are detected or fines are imposed despite use of the speed camera warning function.

13.3 Technical requirements

The functionality of the speed camera warning function depends on sufficient reception, for example a GPS signal. In the event of limited or absent reception, warnings may be incomplete or may not be issued.

13.4 Legal notice

The use of speed camera warning devices while driving may be legally restricted or prohibited in some countries. Use is exclusively at the Customer’s own risk and responsibility. The Customer is requested to inform themselves about the applicable statutory provisions in their country and to comply with them.

14) Electronic logbook – data storage and archiving service

14.1 Storage during the contract term

Reports from the electronic logbook are stored in the FINDER Portal during the active term of the respective subscription and can be accessed there via the associated QR code.

14.2 Retention period after the end of the contract – Basic tariff

For subscriptions under the Basic tariff, the QR code for the electronic logbook remains active until the end of the second calendar year following termination of the respective subscription, so that the associated logbook reports remain accessible during this period. After expiry of this period, the QR code will be deactivated; the stored data will subsequently be deleted or anonymised in accordance with the Seller’s deletion policy.

14.3 Archiving service – Premium tariff

For subscriptions under the Premium tariff, the Seller offers, in addition to the retention period under Section 14.2, a long-term archiving service: Completed logbook reports remain digitally accessible via the FINDER Portal after termination of the subscription until the end of the tenth calendar year following the end of the contract.

14.4 Responsibility for the Customer’s own retention obligations

The archiving service under Section 14.3 constitutes an additional technical retrieval option. The Customer remains responsible for complying with their own statutory retention obligations, in particular those of a tax-related nature. The Seller recommends that reports relevant to the Customer’s own retention obligations also be saved independently by the Customer.

14.5 Adjustment of periods for future contracts

The Seller reserves the right to adjust the periods specified in this clause for subscriptions concluded in the future if this becomes necessary for technical, legal or operational reasons. For subscriptions already in existence, the periods promised at the time of conclusion of the contract shall continue to apply, unless otherwise permitted by law.

15) Redemption of promotional vouchers

15.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specified validity period and which cannot be purchased by the Customer, hereinafter referred to as “promotional vouchers”, may only be redeemed in the Seller’s online shop or on start.finder-portal.com and only within the specified period.

15.2 Individual products, tariffs or services may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.

15.3 Promotional vouchers may only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

15.4 Unless otherwise stated in the respective promotional voucher or the associated promotion description, only one promotional voucher may be redeemed per order. If the combination of individual promotional vouchers with other vouchers is expressly provided for, redemption shall be governed by the conditions specified there.

15.5 The value of the goods or services must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller. If the value of the promotional voucher is insufficient to pay for the order in full, the difference may be paid using one of the other payment methods offered by the Seller. The balance of a promotional voucher does not accrue interest and will not be paid out in cash.

15.6 The promotional voucher will not be refunded if the Customer returns the goods or service that was paid for in whole or in part using the promotional voucher as part of their statutory right of withdrawal, to the extent legally permissible.

15.7 The promotional voucher is transferable. The Seller may render performance with discharging effect to the respective holder who redeems the promotional voucher. This shall not apply if the Seller knows or is grossly negligent in not knowing that the respective holder is not entitled, lacks legal capacity or is not authorised to represent another person.

16) Applicable law

All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany. The laws governing the international sale of movable goods are excluded. With regard to consumers, this choice of law shall only apply insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

17) Place of jurisdiction

If the Customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract.

If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller’s registered office shall likewise be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity.

However, in the aforementioned cases, the Seller shall always be entitled to bring proceedings before the court at the Customer’s registered office.

18) Code of conduct

The Seller has submitted to the participation conditions of the eCommerce initiative “Fairness im Handel”. These are available online at https://www.fairness-im-handel.de/teilnahmebedingungen/.

The Seller has also submitted to the Trusted Shops quality criteria. These are available online at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

19) Alternative dispute resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.